Treating Customers Fairly

The Financial Services Authority regulates the mortgage industry* and they have published a charter called Treating Customers Fairly. This is based on six core principles which should be an integral part of the service provided by any organisation involved in mortgage lending or arranging.

The Six Core Principles

• Give the Customer what they have paid for
• Do not take Advantage of the Customer
• Offer the Customer the Best Product you can
• Do your best to resolve mistakes as quickly as possible
• Show Flexibility, Empathy and Consideration towards Customers
• Exhibit Clarity in all Customer dealings

"To recommend the mortgage solution we would be happy to choose for ourselves, given the same needs and circumstances, and work diligently on your behalf to ensure an efficient and timely completion."

Customers are at the forefront of our business and at each stage of the mortgage advice process you can expect an honest, transparent and professional service.

We conduct a personal review with every customer and will recommend the best available product to suit individual needs, circumstances and affordability.

Should any of our customers have any cause for complaint they can be assured it will be dealt with swiftly and professionally.

We will use clear, concise and plain English in all our promotional material and when explaining the risks and benefits of products and services to our customers.

We know that unless we are fully committed to all our customers, we will not retain their loyalty and they will be unlikely to recommend us to their friends and family.

John Morgan. Principal, Mortgage of Choice.

CAN WE HELP TO SECURE THE MORTGAGE THAT IS RIGHT FOR YOU?

0800 988 1889  enquiries@mortgageofchoice.co.ukEnquiry Form

*Some products and services are not regulated by the Financial Services Authority.

Your home may be repossessed if you do not keep up repayments on your mortgage.

John Morgan trading as Mortgage of Choice is an Appointed Representative of Home of Choice Ltd which is authorised and regulated by the Financial Services Authority. Register No.302967 http://www.fsa.gov.uk/register/