Free Transparent Mortgage Advice

Mortgage of Choice - The Business
Mortgage of Choice was founded with the overiding aim of providing a truly personal service that centred 100% on total transparency. We believe this to be the bedrock of treating customers fairly. If a customer is not armed with all the facts - presented clearly and openly -  they have no means of knowing whether they are being treated fairly or otherwise. 

Mortgage of Choice provides the following service level: Advice followed by a recommendation after we have assessed your needs.
We will always make it clear which options have been ruled out by individual circumstances and then fully explain why we have made a particular recommendation.
Our step by step  process is structured to ensure that every customer feels fully informed, arriving at mortgage completion feeling relaxed and confident with the advice and service given.

Mortgage of Choice - The People
 We are a small but growing team who all share the ethos of providing a professional service delivered in a friendly and approachable manner. Above all, we hope to never lose sight of one simple reality - we too are consumers, and we know how frustrating and upsetting it is to place your faith in a service, only to be let down. 
 The ongoing success of Mortgage of Choice is very much built around positive  customer feedback and recommendations and so, whilst good service is an absolute prerequisite, we will always endeavour to go the extra mile.  


We focus 100% on arranging Mortgages and related Protective Insurances

This benefits our customers as they receive 100% attention on what matters most to them – getting the right mortgage and getting it completed as soon as possible. The person who advises you and arranges your mortgage works in the same office as the person who administers your mortgage through to completion – and they liaise on case progress on a day to day basis.

Throughout the process you retain 100% direct access to your mortgage adviser – the personal touch is well received by our customers and results in regular recommendations to friends and family – which is very well received by us and helps to ensure we remain your ‘No Fee Broker.’

"Mortgage of Choice is an Appointed Representative of Home of Choice Ltd which is authorised and regulated by the Financial Services Authority."

The mortgage industry is now fully regulated by the Financial Services Authority and in order to operate legitimately all mortgage brokers must be registed and approved by that organisation. The above statement simply confirms that Mortgage of Choice has chosen to register 'under the umbrella' of Home of Choice Ltd, an industry leading Mortgage Network.

We feel this allows us to deliver three very important benefits to our customers:

  1. Home of Choice act as our invigilator, ensuring that we conduct business in a manner that is fully compliant with Financial Services Authority regulations and reflective of important consumer initiatives like Treating Customers Fairly.

  2. Mortgages from Whole of Market. We feel we are able to deliver a truly personal service, reminiscent of 'corner shops' in their heyday, whilst the 'buying power' of our Network ensures access to the most competitive products and rates. Extending from this, we also have access to approved providers of Secured Loans  Bridging Finance  Commercial Mortgages

  3. Cutting edge systems with vitally important back-office support. This means we can provide our customers with up to the minute mortgage data and sourcing with minimal downtime from technical problems.

 

CAN WE HELP TO SECURE THE MORTGAGE THAT’S RIGHT FOR YOU?

0800 988 1889 enquiries@mortgageofchoice.co.ukEnquiry Form

Confidentiality
We will treat all your personal information as private and confidential (even when you are no longer a customer). There are circumstances under which disclosure is permitted by law. These are:

  • Where we are legally compelled to do so
  • Where there is a duty to the public to disclose
  • Where disclosure is necessary for the processing of your mortgage ie to lenders and solicitors
  • Where disclosure is made at your request and with your consent. We confirm that you have the right of access under the Data Protection Act 1998 to your personal records held on our files. The Data Holder is permitted to make a charge of up to £20 for providing your records.

Complaints
Our aim is to provide you with a first class professional and confidential service. If you have any concerns as the mortgage is being processed please inform us and we will address them as quickly as possible. Should you feel you have grounds for complaint, in the first instance you should contact Home of Choice Ltd, either by telephone or in writing to the following address:

Home of Choice Ltd
A1 Methuen South
Bath Road
Chippenham
Wiltshire
SN14 0GT
Telephone: 01249 467523

Thereafter should the complaint not be resolved to your satisfaction, Home Of Choice will provide you with details of how you can contact The Financial Ombudsman.


Your home may be repossessed if you do not keep up repayments on your mortgage.

John Morgan trading as Mortgage of Choice is an Appointed Representative of Home of Choice Ltd which is authorised and regulated by the Financial Services Authority. Register No.302967 http://www.fsa.gov.uk/register/

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